Houston 311 Service Request Index
	Use this index to help you report an issue or problem, request a service, or file a complaint by clicking on the Service Request link. Updated 3/1/2016	Link to form or email	Calendar Days to Complete
			(* Working Days)
A
Air Quality
	Air Pollution, Outdoor		60
Animals
	Dead Animal Collection from City Street or Curb	311@houstontx.gov	4
	Live Animal in Storm Sewer		15
Apartments
	Building Concern in a Multi-Family Habitation		7
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Landlord Violation in a Multi-Family Habitation		7
	Unregulated Boarding House		365*
	Unsafe Boarding House		365*
B
Ballfield
	Ballfield Dugout Repair	311@houstontx.gov	42
	Ballfield Maintenance and Repairs		14
	Litter to be Picked Up in a City Park		14
	Building Break-in at a City Park	311@houstontx.gov	4
Birth Certificates
	Birth Certificate		7
Boarding House
	Unregulated Boarding House		365*
	Unsafe Boarding House		365*
Bridges
	Graffiti Removal		30*
	Maintenance/Repair	311@houstontx.gov	30
Buildings
	Building Concern in a Multi-Family Habitation		7
	Code Violation		7
	Code Violation Report for Multi-Family Housting with 3 or More Units		7
	Dangerous Building Open and Vacant		365*
	Graffiti Report regarding Private Residential or Commercial Property		30*
	Permit Violation	311@houstontx.gov	7
	Sign Violations on Private or Commercial Property		7
	Unregulated Boarding House		365*
	Unsafe Boarding House		365*
	Violation of the Minimum Standards Housing Code for Single Family Buildings		365*
C
Capital Improvement Projects
	City Projects Concerns that Affect at Least One City Block		7
	Current or Future Project Plans by Area		7
	Current Status of a CIP Project		7
	New Capital Improvement Project Request		90
Certificates
	Birth Certificates		7
	Death Certificates		7
Citizen Complaint
	Alley Repair Request Due to Utility Work		20
	Complaint on a 311 City Employee	311@houstontx.gov	14
	Complaint Regarding a City Vehicle	311@houstontx.gov	30
	Complaint Regarding a City Employee	311@houstontx.gov	14
	Complaint Regarding a Vehicle for Hire		14
	Complaint Regarding Driver or Vehicle Assigned to Solid Waste Management		5
	Complaint Regarding Driver or Vehicle Assigned to Public Works and Engineering  Dept	311@houstontx.gov	14
	Driveway Repair due to Utility Work		20
	General Repair Due to Utility Work		20
	Junk/Inoperable Vehicle		365*
	Landscaping due to Utility Work		20
	Mailbox Repair Due to Utility Work		20
	Nuisance on Property - Trash, Substances, Weeds		180*
	Parking Lot Repair Request Due to Utility Work		20
	Pothole		Next Business Day
	Private Property Damage Caused by a City Project		7
	Property Damage Caused by SWM Employee or Vehicle		30
	Sidewalk Repair Due to Utility Work		20
	Sidewalk Repairs	311@houstontx.gov	15
	Street Light Repair
	Top Soil Landscaping Due to Utility Work		20
Code Violations
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Construction Code Violation		7
	Sign Violations on Private or Commercial Property		7
	Violation of the Minimum Standards Housing Code for Single Family Buildings		365*
D
Dangerous Buildings/Property
	Code Violation		7
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Dangerous Building Open and Vacant		365*
	Neighborhood Danger or Nuisance		180*
	Unsafe Boarding House		365*
	Violation of the Minimum Standards Housing Code for Single Family Buildings		365*
Death Certificates
	Death Certificate		7
Ditches
	Clean Off Road Ditch		60
	Damage or Encroachment in Ditch		7
	Evaluate Roadside Ditch for Poor Drainage		60
	Remove Debris from Cuvert/Pipe Under Driveway/Street		60
Drainage
	Clean Storm Sewer Drain Inlet		60
	Dumping in Drainage System		30
	Evaluate Roadside Ditch for Poor Drainage		60
	Install Culvert /Pipe under Driveway		60
	Install Drain Inlet		60
	Missing Inlet Cover		15
	Missing Storm Sewer Manhole Cover		15
	Repair Drain Inlet		60
	Repair Storm Sewer Manhole		60
	Reset Shifted Inlet Cover		15
	Reset Shifted Storm Sewer Manhole Cover		15
	Round Rattling Cover on Manhole		15
	Stagnant water or deposit of any foul/decaying substance on property		180*
	Storm Sewer Inspection		60
	Storm Sewer Odor		60
	Drainage Billing Inquiry and Review Request		14
	Water Standing on Street, Will Not Drain		30
Dumping
	Dumping in Ditch or Inlet		30
	Dumping in Gully, Stream or Bayou		60
	Pick Up Trash Dumped on City Property or Illegal Dumpsite		30
	Nuisance on Property - Trash, Substances, Weeds		180*
E
Electric
	Electrical Hazard in a City Park	311@houstontx.gov	4
Employee Complaint
	Complaint on a 311 City Employee	311@houstontx.gov	14
	Complaint Regarding Driver or Vehicle Assigned to Solid Waste Management		5
	Complaint Regarding Driver or Vehicle Assigned to Public Works and Engineering Dept	311@houstontx.gov	14
Evacuations
	Transportation Request (Metro)	311@houstontx.gov	3
	Transportation for Persons with Specific Medical Conditions	311@houstontx.gov	3
F
Fire Hydrants
	Leaking Hydrant		22
	Leaning / Damaged Fire Hydrant		22
	Missing Fire Hydrant Cap		22
	Missing or Damaged Fire Hydrant Reflectors		22
	No Visible Fire Hydrant at Location		22
	No Water	311@houstontx.gov	22
	Open Running Fire Hydrant		22
Flooding
	Clean Storm Sewer Drain Inlet		60
	Evaluate Roadside Ditch for Poor Drainage		60
	Flooding		3
	Water Standing on Street, Will Not Drain		30
G
Garbage
	Add an Additional Trash Can or Cart	311@houstontx.gov	7
	Apply for Back Door Collections Due to Physical Limitations		30
	Cancel Add a Can or Cart	311@houstontx.gov	20
	Cancel Automated Recycling for Business	311@houstontx.gov	30
	Cancel Non Residentail Garbage Collection	311@houstontx.gov	30
	Cancel Participaton in Recycling Program (Pick-up cart only, do not pick up bins)	311@houstontx.gov	7
	Clean -up Trash or Fluids from Solid Waste Vehicle	311@houstontx.gov	4
	Container Placement Issue	311@houstontx.gov	10
	Debris or Sand Removal from Street		15
	Debris Removal from Cuvert/Pipe Under Driveway/Street		60
	Dumping in Ditch or Inlet		30
	Dumping in Gully, Stream or Bayou		60
	Dumpster Complaint	311@houstontx.gov	30
	Dumpster Permit Violation	311@houstontx.gov	30
	Heavy Trash Violation		25*
	Litter Removal From Esplanade/Median		14
	Litter to be Picked Up in a City Park		14
	Missed Garbage Collection		4
	Missed Heavy Trash Pick-up		7
	Missed Recycling Collection		4
	Missed Yard Waste Collection		4
	Neighborhood Danger or Nuisance		180*
	New Non Residential Garbage Collection (up to 3 containers allowed)	311@houstontx.gov	21
	New Recycling Participation and Provide Container		14
	New Resident Container	311@houstontx.gov	7
	Nuisance on Property - Trash, Substances, Weeds		180*
	Pick-up Schedule and Other Trash Facts	311@houstontx.gov	7
	Remove Boxes and Other Moving Supplies After Move-In		7
	Repair or Replace a Recycling Bin		14
	Repair or Replace a Recycling Cart		14
	Repair or Replace Damaged or Missing Container		10
	Request a New Recycling Bin		14
	Request a New Recycling Cart		14
	Request Litter Removal from a City Park		14
	Schedule Neighborhood Clean-up	311@houstontx.gov	10
	Start New Automated Recycling for Business	311@houstontx.gov	10
Graffiti Removal
	ATT Property		30*
	Bridges		30*
	CenterPoint Property		30*
	City Buildings and other City Property		30*
	City Parks		30*
	Fire Hydrants		30*
	Harris County Flood Control District Property		30*
	HISD Property		30*
	METRO Property		30*
	Private Residential or Commercial Property		30*
	Rail Road Property		30*
	Street or Curb		30*
	Toll Road Authority Property		30*
	TXDoT Property		30*
H
Housing, Boarding
	Unregulated Boarding House		365*
	Unsafe Boarding House		365*
Housing, Multifamily
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Landlord Violation in a Multi-Family Habitation		7
	Report a Building Concern in a Multi-Family Habitation		7
Housing, Single Family
	Apply for Back Door Garbage Collections Due to Physical Limitations		30
	Sewer Stoppage at Residential Property		1
	Violation of the Minimum Standards Housing Code for Single Family Buildings		365*
I
Inspections
	Storm Sewer Inspection		60
J
K
L
Lights
	Broken/Burned Out Lights in a City Park		20
	Flashing Beacon Repair		3
	Flashing School Beacon New		30
	Freeway Lights Out	311@houstontx.gov	3
	Lights Out Under Bridge	311@houstontx.gov	3
	Street Light Repair
	New Street Light Application		3
M
Multifamily Housing
	Building Concern in a Multi-Family Habitation		7
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Landlord Violation in a Multi-Family Habitation		7
	Unregulated Boarding House		365*
	Unsafe Boarding House		365*
N
Neighborhoods/ Communities
	Alley Repair Request Due to Utility Work		20
	Building Code Violation		7
	Building Concern in a Multi-Family Habitation		7
	City Tree Removal in ROW, Esplanade or City Park under Normal Conditions		180
	Construction Code Violation		7
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Current or Future Project Plans by Area		7
	Damage or Encroachment of ROW, Driveway, Sidewalk or Ditches		7
	Dangerous Building Open and Vacant		365*
	Flashing Beacon Repair		3
	Flashing School Beacon New		30
	Graffiti Report regarding Fire Hydrants		30*
	Graffiti Report regarding Private Residential or Commercial Property		30*
	Graffiti Report regarding Street or Curb		30*
	Heavy Trash Violation		25*
	Junk/Inoperable Vehicle		365*
	Landlord Violation in a Multi-Family Habitation		7
	Neighborhood Danger or Nuisance		180*
	Nuisance on Property - Trash, Substances, Weeds		180*
	Schedule Neighborhood Clean-up	311@houstontx.gov	10
	Sidewalk Repair Due to Utility Work		20
	Sidewalk Repairs	311@houstontx.gov	15
	Sign Violations on Private or Commercial Property		7
	Street Light Repair
	Traffic Management Issues		3
	Traffic School Coordination Issues		30
	Unregulated Boarding House		365*
	Unsafe Boarding House		365*
	Violation of the Minimum Standards Housing Code for Single Family Buildings		365*
Neighborhood Protection
	Dangerous Building Open and Vacant		365*
	Neighborhood Danger or Nuisance		180*
	Unsafe Boarding House		365*
O
P
Parking
	Broken Parking Meter		15
	Parking Lot Repair Request Due to Utility Work		20
Parks
	Amenity, New  Request in a City Park		180
	Amenity, Repairs in a City Park		42
	Ballfield Dugout Repair	311@houstontx.gov	42
	Ballfield Maintenance and Repairs		14
	Broken/Burned Out Lights in a City Park		20
	Building Break-in at a City Park	311@houstontx.gov	4
	Clean City Pool		3
	Court Surface Repair	311@houstontx.gov	14
	Damage or leaking Sprinkler or Iirrigation System in City Park		3
	Decorative Fountain or Drinking Water Fountain Repairs on City Park Property		10
	Drainage issues at a City Park	311@houstontx.gov	42
	Electrical Hazard in a City Park	311@houstontx.gov	4
	Fence Repair	311@houstontx.gov	42
	Graffiti at City Parks		30*
	Grass to be Mowed in a City Park		14
	Grinding of Tree Stump in a City Park, Esplanade or Right of Way		45
	Hole in Unpaved Ground at a City Park	311@houstontx.gov	14
	Lights out or Broken		20
	Litter to be Picked Up in a City Park		14
	Major Water Leak at a City Park	311@houstontx.gov	4
	Minor Water Leak at a City Park	311@houstontx.gov	10
	Mow Park		14
	New Trash Can in City Park	311@houstontx.gov	14
	Pests in City Park	311@houstontx.gov	14
	Plant a Tree in the ROW, Esplanade of City Park		15
	Playground or Sports Court Equipment Repairs in a City Park		42
	Pool Fence Repair	311@houstontx.gov	4
	Post Repairs or Replacement in a City Park	311@houstontx.gov	42
	Potholes in a City Park	311@houstontx.gov	42
	Restroom or Pavilion Needs Cleaning in a City Park		14
	Sidewalk Repair in a City Park	311@houstontx.gov	42
	Soccer Goal Repairs in a City Park		3
	Sprinkler Repair		3
	Trail Repairs or Maintenance in a City Park		42
	Tree Removal in ROW, Esplanade or City Park during a Severe Storm	311@houstontx.gov	3
	Tree Removal in the ROW, Esplanade or City Park under Normal Conditions		180
	Trimming of Trees or Shrubs in the ROW, Esplanade or City Park		180
	Unclean Port-a-Can in a City Park		14
	Water Playground Repairs		3
Permits/Plans
	Dumpster Permit Violation	311@houstontx.gov	30
	Permit Violation	311@houstontx.gov	7
Pets
	Dead Animal Collection from City Street or Curb	311@houstontx.gov	4
	Live Animal in Storm Sewer		15
Playgrounds
	Soccer Goal Repairs in a City Park		3
	Court Surface Repair	311@houstontx.gov	14
	Playground or Sports Court Equipment Repairs in a City Park		42
	Water Playground Repairs		3
	Litter to be Picked Up in a City Park		14
Pollution
	Debris or Particles in Drinking Water		7
	Drinking Water With a Bad Taste		7
	Drinking Water With Odor		7
	Drinking Water With Unusual Color		7
	Dumping in Ditch or Inlet		30
	Dumping in Gully, Stream or Bayou		60
	Sewer Odors		1
	Outdoor Air Pollution		60
	Stagnant water or deposit of any foul/decaying substance on property		180*
	Storm Sewer Odor		60
Property Damage
	Driveway Repair due to Utility Work		20
	General Repair Due to Utility Work		20
	Landscaping due to Utility Work		20
	Mailbox Repair Due to Utility Work		20
	Parking Lot Repair Request Due to Utility Work		20
	Property Damage Caused by SWM Employee or Vehicle		30
	Top Soil Landscaping Due to Utility Work		20
Q
R
Records
	Birth Certificates		7
	Death Certificates		7
Recycling
	Cancel Automated Recycling for Business	311@houstontx.gov	30
	Cancel Participaton in Recycling Program (Pick-up cart only, do not pick up bins)	311@houstontx.gov	7
	Missed Recycling Collection		4
	Repair or Replace a Recycling Cart		14
	Repair or Replace a Recycling Bin		14
	Request a New Recycling Bin		14
	Start New Automated Recycling for Business	311@houstontx.gov	10
	New Recycling Participation and Provide Container		14
	Mascot Appearance	311@houstontx.gov	10
Repairs (General)
	Request New Barricade		30
	Barricade Repair		30
	Barricade Temporary Placement Until Repairs are Complete		15
	Broken Parking Meter		15
	Broken/Burned Out Lights in a City Park		20
	Cave in at Manhole	311@houstontx.gov	60
	Cave in over Utility Line	311@houstontx.gov	1
	Cave in at Street		15
	Curb Repair Due to Utility Work		20
	Damage or leaking Sprinkler or Irrigation System in City Park		3
	Damage to Service Line		22
	Driveway Repair due to Utility Work		20
	Fence Cyclone Repair due to Utility Work		20
	Fence Gate Repair due to Utility Work		20
	Fence Post Repair due to Utility Work		20
	Fence Wood Repair due to Utility Work		20
	Guardrail Flexbeam Repair		30
	General Repair Due to Utility Work		20
	Landscaping due to Utility Work		20
	Mailbox Repair Due to Utility Work		20
	Parking Lot Repair Request Due to Utility Work		20
	Pothole		Next Business Day
	Private Property Damage Caused by a City Project		7
	Sidewalk Repair Due to Utility Work		20
	Top Soil Landscaping Due to Utility Work		20
Right of Ways (Esplanade/Medians)
	Curb Repair due to Utility Work		20
	Damage or Encroachment in ROW		7
	Grass Mowed on Esplanade		14
	Grinding of Tree Stump in a City Park, Esplanade or Right of Way		45
	Litter Removal From Esplanade/Median		14
	Mow Easement		15
	Plant a Tree in the ROW, Esplanade of City Park		15
	Removal of a City Tree in the ROW, Esplanade or City Park		180
	Trimming of Trees or Shrubs in the ROW,. Esplanade or City Park		180
	Violations, Illegal Tree Removals and Damage to City Trees in the Right of Way		7
	Weeds Control Problems along Easement		15
S
Sewer
	Missing Manhole Cover in Street		15
	Raised Round Sewer Manhole Cover		1
	Sewer Blockage		1
	Sewer Odors		1
	Sewer Stoppage at Residential Property		1
	Sewer Overflow		1
Signage
	Flashing Beacon Repair		3
	Flashing School Beacon New		30
	Install New Signal		30
	Modify Existing Signal		30
	Pavement Markings Worn / Faded		14
	Traffic Sign Maintenance		14
	Traffic Sign New / Remove		14
	Traffic Signal Maintenance		3
	Traffic Signal Timing Synchronization		30
Single Family Housing
	Apply for Back Door Collections Due to Physical Limitations		30
	Violation of the Minimum Standards Housing Code for Single Family Buildings		365*
Social Services
	Birth Certificates		7
	Death Certificates		7
Storm Sewer
	Repair Drain Inlet		60
	Clean Storm Sewer Drain Inlet		60
	Clean Storm Sewer Manhole		60
	Repair Storm Sewer Manhole		60
	Drainage System Violation		30
	Dumping in Ditch or Inlet		30
	Dumping in Gully, Stream or Bayou		60
	Storm Sewer Odor		60
	Install Drain Inlet		60
	Missing Inlet Cover		15
	Missing Storm Sewer Manhole Cover		15
	Round Rattling Cover on Manhole		15
	Reset Shifted Inlet Cover		15
	Reset Shifted Storm Sewer Manhole Cover		15
	Storm Sewer Inspection		60
Street Lights
	Broken/Burned Out Lights in a City Park		20
	Lights Out Under Bridge	311@houstontx.gov	3
	Street Light Repair
	New Street Light Application		3
Streets/Roadways/ Major Thoroughfares
	Alley Repair Request Due to Utility Work		20
	Barricade Repair		30
	Barricade Temporary Placement Until Repairs are Complete		15
	Bridge Maintenance/Repair		30
	Broken Parking Meter		15
	Buckle or hump formed in street		30
	Cave in at Manhole	311@houstontx.gov	60
	Cave in at Street		15
	Cave in over Utility Line	311@houstontx.gov	1
	Clean -up Trash or Fluids from Solid Waste Vehicle	311@houstontx.gov	4
	Curb Repair Due to Utility Work		20
	Damage or Encroachment of ROW, Driveway, Sidewalk or Ditches		7
	Debris or Sand Removal from Street		15
	Debris Removal from Cuvert/Pipe Under Driveway/Street		60
	Dip in Street		30
	Graffiti on Bridge		30*
	Graffiti on Street or Curb		30*
	Guardrail Flexbeam Repair		30
	Hump Caused by Street Buckling		30
	Ice on Bridge		3
	Ice on Roadway		2
	Lights Out Under Bridge	311@houstontx.gov	3
	Pavement Markings - New		14
	Pavement Markings Worn / Faded		14
	Pothole		Next Business Day
	Request New Barricade		30
	Speed Zone New		14
	Street Repair Due to Utility Work		20
	Tree Removal in ROW, Esplanade or City Park during a Severe Storm	311@houstontx.gov	3
	Tree Removal in the ROW, Esplanade or City Park under Normal Conditions		180
Swimming Pools
	Clean City Pool		3
	Pool Fence Repair	311@houstontx.gov	4
T
Traffic
	Flashing Beacon Repair		3
	Install New Signal		30
	Modify Existing Signal		30
	Neighborhood Traffic Management Issues		3
	Pavement Markings Worn / Faded		14
	School Coordination Issues		30
	Traffic Sign Maintenance		14
	Traffic Sign New / Remove		14
	Traffic Signal Maintenance		3
	Traffic Signal Timing Synchronization		30
	Pavement Markings - New		14
	Speed Zone New		14
Transportation
	Evacuation Request (Metro)	311@houstontx.gov	3
	Evacuation for Persons with Specific Medical Conditions (Emergency Management)	311@houstontx.gov	3
Trash
	Add an Additional Trash Can or Cart	311@houstontx.gov	7
	Apply for Back Door Collections Due to Physical Limitations		30
	Cancel Add a Can or Cart	311@houstontx.gov	20
	Cancel Automated Recycling for Business	311@houstontx.gov	30
	Cancel Non Residentail Garbage Collection	311@houstontx.gov	30
	Cancel Participaton in Recycling Program (Pick-up cart only, do not pick up bins)	311@houstontx.gov	7
	Debris Removal from Cuvert/Pipe Under Driveway/Street	311@houstontx.gov	30
	Clean -up Trash or Fluids from Solid Waste Vehicle	311@houstontx.gov	4
	Container Placement Issue	311@houstontx.gov	10
	Debris or Sand Removal from Street		15
	Dumping in Ditch or Inlet		30
	Dumping in Gully, Stream or Bayou		60
	Dumpster Complaint	311@houstontx.gov	30
	Dumpster Permit Violation	311@houstontx.gov	30
	Litter Removal From Esplanade/Median		14
	Litter to be Picked Up in a City Park		14
	New Resident Container	311@houstontx.gov	7
	Heavy Trash Violation		25*
	Missed Garbage Collection		4
	Missed Heavy Trash Pick-up		7
	Missed Recycling Collection		4
	Missed Yard Waste Collection		4
	Pick Up Trash Dumped on City Property or Illegal Dumpsite		30
	Remove Boxes and Other Moving Supplies After Move-In		7
	Repair or Replace a Recycling Bin		14
	Repair or Replace a Recycling Cart		14
	Repair or Replace Damaged or Missing Container		10
	Request a New Recycling Bin		14
	Request a New Recycling Cart		14
	Request Litter Removal from a City Park		14
	Schedule of Pick-ups and Other Trash Facts	311@houstontx.gov	7
	Start New Automated Recycling for Business	311@houstontx.gov	10
	Schedule Neighborhood Clean-up	311@houstontx.gov	10
	New Non Residential Garbage Collection (up to 3 containers allowed)	311@houstontx.gov	21
	New Recycling Participation and Provide Container		14
	Nuisance on Property - Trash, Substances, Weeds		180*
U
Utilities/Drainage
	Clean Storm Sewer Drain Inlet		60
	Drainage System Violation		30
	Dumping in Ditch or Inlet		30
	Dumping in Gully, Stream or Bayou		60
	Evaluate Roadside Ditch for Poor Drainage		60
	Flooding		3
	Install Drain Inlet		60
	Missing Inlet Cover		15
	Missing Storm Sewer Manhole Cover		15
	Repair Drain Inlet		60
	Repair Storm Sewer Manhole		60
	Reset Shifted Inlet Cover		15
	Reset Shifted Storm Sewer Manhole Cover		15
	Roadside Ditch Maintenance Request		60
	Round Rattling Cover on Manhole		15
	Storm Sewer Inspection		60
	Storm Sewer Odor		60
	Water / Wastewater Billing Inquiry and Review Request		14
	Water Standing on Street, Will Not Drain		30
Utilities/Fire Hydrants
	Damaged		22
	Graffiti		30*
	Leaking Hydrant		22
	Leaning / Damaged Fire Hydrant		22
	Missing Fire Hydrant Cap		22
	Missing or Damaged Fire Hydrant Reflectors		22
	No Visible Fire Hydrant at Location		22
	Open Running Fire Hydrant		22
Utilities/Lighting
	Broken/Burned Out Lights in a City Park		20
	Flashing Beacon Repair		3
	Flashing School Beacon New		30
	Freeway Lights Out	311@houstontx.gov	3
	Lights Out Under Bridge	311@houstontx.gov	3
	New Street Light Application		3
	Request Street Light Repair
	Street Light Repair
Utility/Other
	Alley Repair Request Due to Utility Work		20
	Cave in at Manhole	311@houstontx.gov	60
	Cave in over Utility Line	311@houstontx.gov	1
	Curb Repair Due to Utility Work		20
	Damage or leaking Sprinkler or Iirrigation System in City Park		3
	Damage to Service Line		22
	Driveway Repair due to Utility Work		20
	Exposed Service Line		22
	Fence Cyclone Repair due to Utility Work		20
	Fence Gate Repair due to Utility Work		20
	Fence Post Repair due to Utility Work		20
	Fence Wood Repair due to Utility Work		20
	General Repair Due to Utility Work		20
	Landscaping due to Utility Work		20
	Mailbox Repair Due to Utility Work		20
	Major Water Leak at a City Park	311@houstontx.gov	4
	Minor Water Leak at a City Park	311@houstontx.gov	10
	Private Property Damage Caused by a City Project		7
	Turn Off Water at Customer's Request		22
Utility/Sewer
	Missing Manhole Cover in Street		15
	Raised Round Sewer Manhole Cover		1
	Round Rattling Cover on Manhole		15
	Sewer Blockage		1
	Sewer Odors		1
	Sewer Stoppage at Residential Property		1
	Sewer Overflow		1
	Water / Wastewater Billing Inquiry and Review Request		14
Utilities/Water
	Cannot Turn Off Water		22
	Damage to Service Line		22
	Debris or Particles in Drinking Water		7
	Drinking Water With a Bad Taste		7
	Drinking Water With Odor		7
	Drinking Water With Unusual Color		7
	Evaluate Roadside Ditch for Poor Drainage		60
	Exposed Service Line		22
	High Pressure on Service Line		22
	Leaking Meter		22
	Leaking Water Service Line		22
	Leaking Water Valve		22
	Line Out of Water		22
	Low Water Pressure		22
	Major Water Leak at a City Park	311@houstontx.gov	4
	Minor Water Leak at a City Park	311@houstontx.gov	10
	Minor Water Line Break		22
	Missing Valve Cover		22
	Oily Water		7
	Out of Water		22
	Round Rattling Cover on Manhole		15
	Stagnant water or deposit of any foul/decaying substance on property		180*
	Turn Off Water at Customer's Request		22
	Water / Wastewater Billing Inquiry and Review Request		14
	Water Standing on Street, Will Not Drain		30
V
Vehicles
	Complaint Regarding a Vehicle for Hire		14
	Complaint Regarding Driver or Vehicle Assigned to Solid Waste Management		5
	Complaint Regarding Driver or Vehicle Assigned to Public Works and Engineering Dept	311@houstontx.gov	14
	Junk/Inoperable Vehicle		365*
Violations
	Construction Code Violation		7
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Complaint Regarding a City Vehicle	311@houstontx.gov	14
	Complaint Regarding Driver or Vehicle Assigned to Solid Waste Management		5
	Complaint Regarding Driver or Vehicle Assigned to Public Works and Engineering Dept	311@houstontx.gov	14
	Heavy Trash Violation		25*
	Landlord Violation in a Multi-Family Habitation		7
	Permit Violation	311@houstontx.gov	7
	Sign Violations on Private or Commercial Property		7
	Violation of the Minimum Standards Housing Code for Single Family Buildings		365*
W
Water Drainage
	Clean Drain Inlet		60
	Evaluate Roadside Ditch for Poor Drainage		60
	Flooding		3
	Stagnant water or deposit of any foul/decaying substance on property		180*
	Water / Wastewater Billing Inquiry and Review Request		14
	Water Standing on Street, Will Not Drain		30
Water Issues
	Cannot Turn Off Water		22
	Damage or leaking Sprinkler or Iirrigation System in City Park		3
	Damage to Service Line		22
	Debris or Particles in Drinking Water		7
	Drinking Water With a Bad Taste		7
	Drinking Water With Odor		7
	Drinking Water With Unusual Color		7
	Exposed Service Line		22
	High Pressure on Service Line		22
	Leaking Meter		22
	Leaking Water Service Line		22
	Leaking Water Valve		22
	Line Out of Water		22
	Low Water Pressure		22
	Minor Water Line Break		22
	Missing Valve Cover		22
	Oily Water		7
	Out of Water		22
	Raised Round Storm Drain Manhole Cover		15
	Round Rattling Cover on Manhole		15
	Turn Off Water at Customer's Request		22
	Water / Drainage Billing Inquiry and Review Request		14
	Water Standing on Street, Will Not Drain		30
Water Parks
	Clean City Pool		3
	Pool Fence Repair	311@houstontx.gov	4
	Repair to a City Water Playground		3
Water Quality
	Debris or Particles in Drinking Water		7
	Drinking Water With a Bad Taste		7
	Drinking Water With Odor		7
	Drinking Water With Unusual Color		7
	Oily Water		7
	Water Sickness		7
X
Y
Z