Houston 311 Service Request Index
Use this index to help you report an issue or problem, request a service, or file a complaint by clicking on the Service Request link. Updated 3/1/2016 Link to form or email Calendar Days to Complete
(* Working Days)
A      
       
Air Quality      
  Air Pollution, Outdoor
Service Request Available
60
       
Animals      
  Dead Animal Collection from City Street or Curb 311@houstontx.gov 4
  Live Animal in Storm Sewer
Service Request Available
15
       
Apartments      
  Building Concern in a Multi-Family Habitation
Service Request Available
7
  Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
  Landlord Violation in a Multi-Family Habitation
Service Request Available
7
  Unregulated Boarding House
Service Request Available
365*
  Unsafe Boarding House
Service Request Available
365*
       
B      
       
Ballfield      
  Ballfield Dugout Repair 311@houstontx.gov 42
  Ballfield Maintenance and Repairs
Service Request Available
14
  Litter to be Picked Up in a City Park
Service Request Available
14
  Building Break-in at a City Park  311@houstontx.gov 4
       
Birth Certificates      
  Birth Certificate
Service Request Available
7
       
Boarding House      
  Unregulated Boarding House
Service Request Available
365*
  Unsafe Boarding House
Service Request Available
365*
       
Bridges      
  Graffiti Removal
Service Request Available
30*
  Maintenance/Repair 311@houstontx.gov 30
       
Buildings  
Service Request Available
 
  Building Concern in a Multi-Family Habitation 7
  Code Violation
Service Request Available
7
  Code Violation Report for Multi-Family Housting with 3 or More Units
Service Request Available
7
  Dangerous Building Open and Vacant
Service Request Available
365*
  Graffiti Report regarding Private Residential or Commercial Property
Service Request Available
30*
  Permit Violation 311@houstontx.gov 7
  Sign Violations on Private or Commercial Property
Service Request Available
7
  Unregulated Boarding House
Service Request Available
365*
  Unsafe Boarding House
Service Request Available
365*
  Violation of the Minimum Standards Housing Code for Single Family Buildings
Service Request Available
365*
       
C      
       
Capital Improvement Projects      
  City Projects Concerns that Affect at Least One City Block
Service Request Available
7
  Current or Future Project Plans by Area 
Service Request Available
7
  Current Status of a CIP Project
Service Request Available
7
  New Capital Improvement Project Request
Service Request Available
90
       
Certificates      
  Birth Certificates
Service Request Available
7
  Death Certificates
Service Request Available
7
       
Citizen Complaint      
  Alley Repair Request Due to Utility Work
Service Request Available
20
  Complaint on a 311 City Employee 311@houstontx.gov 14
  Complaint Regarding a City Vehicle  311@houstontx.gov 30
  Complaint Regarding a City Employee 311@houstontx.gov 14
  Complaint Regarding a Vehicle for Hire
Service Request Available
14
  Complaint Regarding Driver or Vehicle Assigned to Solid Waste Management
Service Request Available
5
  Complaint Regarding Driver or Vehicle Assigned to Public Works and Engineering  Dept 311@houstontx.gov 14
  Driveway Repair due to Utility Work
Service Request Available
20
  General Repair Due to Utility Work
Service Request Available
20
  Junk/Inoperable Vehicle
Service Request Available
365*
  Landscaping due to Utility Work
Service Request Available
20
  Mailbox Repair Due to Utility Work
Service Request Available
Service Request Available
20
  Nuisance on Property - Trash, Substances, Weeds 180*
  Parking Lot Repair Request Due to Utility Work
Service Request Available
Service Request Available
20
  Pothole Next Business Day
  Private Property Damage Caused by a City Project
Service Request Available
Service Request Available
7
  Property Damage Caused by SWM Employee or Vehicle   30
  Sidewalk Repair Due to Utility Work
Service Request Available
20
  Sidewalk Repairs 311@houstontx.gov 15
  Street Light Repair
Information Available
 
  Top Soil Landscaping Due to Utility Work
Service Request Available
20
       
       
Code Violations      
  Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
  Construction Code Violation
Service Request Available
7
  Sign Violations on Private or Commercial Property
Service Request Available
7
  Violation of the Minimum Standards Housing Code for Single Family Buildings
Service Request Available
365*
       
D      
       
Dangerous Buildings/Property      
  Code Violation
Service Request Available
7
  Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
  Dangerous Building Open and Vacant
Service Request Available
365*
  Neighborhood Danger or Nuisance
Service Request Available
180*
  Unsafe Boarding House
Service Request Available,Service Request Available
365*
  Violation of the Minimum Standards Housing Code for Single Family Buildings
Service Request Available
365*
       
Death Certificates      
  Death Certificate
Service Request Available
7
       
Ditches      
  Clean Off Road Ditch
Service Request Available
60
  Damage or Encroachment in Ditch
Service Request Available
7
  Evaluate Roadside Ditch for Poor Drainage
Service Request Available
60
  Remove Debris from Cuvert/Pipe Under Driveway/Street
Service Request Available
60
       
Drainage   Service Request Available  
  Clean Storm Sewer Drain Inlet   60
  Dumping in Drainage System
Service Request Available,Service Request Available
30
  Evaluate Roadside Ditch for Poor Drainage
Service Request Available
60
  Install Culvert /Pipe under Driveway
Service Request Available
60
  Install Drain Inlet
Service Request Available
Service Request Available
60
  Missing Inlet Cover 15
  Missing Storm Sewer Manhole Cover
Service Request Available
15
  Repair Drain Inlet
Service Request Available
60
  Repair Storm Sewer Manhole
Service Request Available
60
  Reset Shifted Inlet Cover
Service Request Available
15
  Reset Shifted Storm Sewer Manhole Cover
Service Request Available
15
  Round Rattling Cover on Manhole
Service Request Available
15
  Stagnant water or deposit of any foul/decaying substance on property
Service Request Available
180*
  Storm Sewer Inspection
Service Request Available
60
  Storm Sewer Odor
Service Request Available
60
  Drainage Billing Inquiry and Review Request
Service Request Available
14
  Water Standing on Street, Will Not Drain
Service Request Available
30
       
Dumping      
  Dumping in Ditch or Inlet
Service Request Available
30
  Dumping in Gully, Stream or Bayou
Service Request Available
60
  Pick Up Trash Dumped on City Property or Illegal Dumpsite
Service Request Available
30
  Nuisance on Property - Trash, Substances, Weeds
Service Request Available
180*
       
E      
       
Electric      
  Electrical Hazard in a City Park 311@houstontx.gov 4
       
Employee Complaint      
  Complaint on a 311 City Employee 311@houstontx.gov 14
  Complaint Regarding Driver or Vehicle Assigned to Solid Waste Management
Service Request Available
5
  Complaint Regarding Driver or Vehicle Assigned to Public Works and Engineering Dept 311@houstontx.gov 14
       
Evacuations      
  Transportation Request (Metro) 311@houstontx.gov 3
  Transportation for Persons with Specific Medical Conditions 311@houstontx.gov 3
       
F      
       
Fire Hydrants      
  Leaking Hydrant
Service Request Available
22
  Leaning / Damaged Fire Hydrant
Service Request Available
22
  Missing Fire Hydrant Cap
Service Request Available
22
  Missing or Damaged Fire Hydrant Reflectors
Service Request Available
22
  No Visible Fire Hydrant at Location
Service Request Available
22
  No Water 311@houstontx.gov 22
  Open Running Fire Hydrant
Service Request Available
22
       
Flooding      
  Clean Storm Sewer Drain Inlet
Service Request Available
60
  Evaluate Roadside Ditch for Poor Drainage
Service Request Available
60
  Flooding
Service Request Available
3
  Water Standing on Street, Will Not Drain
Service Request Available
30
       
G      
       
Garbage      
  Add an Additional Trash Can or Cart 311@houstontx.gov 7
  Apply for Back Door Collections Due to Physical Limitations
Service Request Available
30
  Cancel Add a Can or Cart 311@houstontx.gov 20
  Cancel Automated Recycling for Business 311@houstontx.gov 30
  Cancel Non Residentail Garbage Collection 311@houstontx.gov 30
  Cancel Participaton in Recycling Program (Pick-up cart only, do not pick up bins) 311@houstontx.gov 7
  Clean -up Trash or Fluids from Solid Waste Vehicle 311@houstontx.gov 4
  Container Placement Issue 311@houstontx.gov 10
  Debris or Sand Removal from Street
Service Request Available
15
  Debris Removal from Cuvert/Pipe Under Driveway/Street
Service Request Available
60
  Dumping in Ditch or Inlet
Service Request Available
30
  Dumping in Gully, Stream or Bayou
Service Request Available
60
  Dumpster Complaint 311@houstontx.gov 30
  Dumpster Permit Violation 311@houstontx.gov 30
  Heavy Trash Violation
Service Request Available
25*
  Litter Removal From Esplanade/Median
Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available,Service Request Available
14
  Litter to be Picked Up in a City Park
Service Request Available
14
  Missed Garbage Collection
Service Request Available
4
  Missed Heavy Trash Pick-up
Service Request Available
7
  Missed Recycling Collection
Service Request Available,Service Request Available
4
  Missed Yard Waste Collection
Service Request Available
4
  Neighborhood Danger or Nuisance
Service Request Available
180*
  New Non Residential Garbage Collection (up to 3 containers allowed) 311@houstontx.gov 21
  New Recycling Participation and Provide Container
Service Request Available
14
  New Resident Container 311@houstontx.gov 7
  Nuisance on Property - Trash, Substances, Weeds
Service Request Available
180*
  Pick-up Schedule and Other Trash Facts 311@houstontx.gov 7
  Remove Boxes and Other Moving Supplies After Move-In
Service Request Available
7
  Repair or Replace a Recycling Bin
Service Request Available
14
  Repair or Replace a Recycling Cart
Service Request Available
14
  Repair or Replace Damaged or Missing Container
Service Request Available,Service Request Available
10
  Request a New Recycling Bin
Service Request Available
14
  Request a New Recycling Cart
Service Request Available
14
  Request Litter Removal from a City Park
Service Request Available
14
  Schedule Neighborhood Clean-up 311@houstontx.gov 10
  Start New Automated Recycling for Business  311@houstontx.gov 10
       
Graffiti Removal      
  ATT Property
Service Request Available
30*
  Bridges
Service Request Available
30*
  CenterPoint Property
Service Request Available
30*
  City Buildings and other City Property
Service Request Available
30*
  City Parks
Service Request Available
30*
  Fire Hydrants
Service Request Available
30*
  Harris County Flood Control District Property
Service Request Available
30*
  HISD Property
Service Request Available
30*
  METRO Property
Service Request Available
30*
  Private Residential or Commercial Property
Service Request Available,Service Request Available
30*
  Rail Road Property
Service Request Available
30*
  Street or Curb
Service Request Available
30*
  Toll Road Authority Property
Service Request Available
30*
  TXDoT Property
Service Request Available
30*
       
H      
       
Housing, Boarding      
  Unregulated Boarding House
Service Request Available
365*
  Unsafe Boarding House
Service Request Available
365*
       
Housing, Multifamily  
Service Request Available
 
  Code Violation Report for Multi-Family Housing with 3 or More Units 7
  Landlord Violation in a Multi-Family Habitation
Service Request Available
7
  Report a Building Concern in a Multi-Family Habitation
Service Request Available
7
       
Housing, Single Family      
  Apply for Back Door Garbage Collections Due to Physical Limitations
Service Request Available
30
  Sewer Stoppage at Residential Property
Service Request Available,Service Request Available
1
  Violation of the Minimum Standards Housing Code for Single Family Buildings
Service Request Available
365*
       
I      
Inspections      
  Storm Sewer Inspection
Service Request Available
60
       
J      
       
K      
       
L      
       
Lights   Service Request Available  
  Broken/Burned Out Lights in a City Park   20
  Flashing Beacon Repair
Service Request Available
3
  Flashing School Beacon New
Service Request Available
30
  Freeway Lights Out 311@houstontx.gov 3
  Lights Out Under Bridge 311@houstontx.gov 3
  Street Light Repair
Information Available
 
  New Street Light Application
Service Request Available
3
       
M      
       
Multifamily Housing      
  Building Concern in a Multi-Family Habitation
Service Request Available
7
  Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
  Landlord Violation in a Multi-Family Habitation
Service Request Available
7
  Unregulated Boarding House
Service Request Available
365*
  Unsafe Boarding House
Service Request Available
365*
       
N      
       
Neighborhoods/ Communities      
  Alley Repair Request Due to Utility Work
Service Request Available
20
  Building Code Violation
Service Request Available
7
  Building Concern in a Multi-Family Habitation
Service Request Available
7
  City Tree Removal in ROW, Esplanade or City Park under Normal Conditions
Service Request Available,Service Request Available
180
  Construction Code Violation
Service Request Available
7
  Code Violation Report for Multi-Family Housing with 3 or More Units
Service Request Available
7
  Current or Future Project Plans by Area 
Service Request Available
7
  Damage or Encroachment of ROW, Driveway, Sidewalk or Ditches
Service Request Available
7
  Dangerous Building Open and Vacant
Service Request Available
365*
  Flashing Beacon Repair
Service Request Available
3
  Flashing School Beacon New
Service Request Available
30
  Graffiti Report regarding Fire Hydrants
Service Request Available
30*
  Graffiti Report regarding Private Residential or Commercial Property
Service Request Available
30*
  Graffiti Report regarding Street or Curb
Service Request Available
30*
  Heavy Trash Violation
Service Request Available
25*
  Junk/Inoperable Vehicle
Service Request Available
365*
  Landlord Violation in a Multi-Family Habitation
Service Request Available
7
  Neighborhood Danger or Nuisance
Service Request Available
180*
  Nuisance on Property - Trash, Substances, Weeds
Service Request Available
180*
  Schedule Neighborhood Clean-up 311@houstontx.gov 10
  Sidewalk Repair Due to Utility Work
Service Request Available
20
  Sidewalk Repairs 311@houstontx.gov 15
  Sign Violations on Private or Commercial Property
Service Request Available
7
  Street Light Repair
Information Available
 
  Traffic Management Issues
Service Request Available