Houston 3-1-1

Welcome to Houston 311.

Houston's non-emergency online city service directory and service request site.

311 Links

For live assistance including TTY callers, dial 311. Some mobile phone users or persons outside the Houston area may need to dial 713.837.0311.

To access City department and online service requests (when available), click on the categories below or search the full service directory menu here.

Indicates departmental information only. When available you will link directly to departmental pages.

Indicates online service requests are available. Call 311 for requests not available online.

Utilities
Water, Sewer, Electric, Gas, Maintenance

Electric and Gas
Information Available
View CenterPoint Energy Power Outage Tracker
Information Available
Report Gas Line Issues to CenterPoint Energy
Information Available
Report a Street Light Outage to CenterPoint Energy
Service Request Available
Report a Building Concern in a Multi-Family Habitation
Service Request Available
Report / Request Removal of Graffiti on outdoor ATT Telephone Equipment
Service Request Available
Report / Request Removal of Graffiti on CenterPoint Electrical Equipment
Fire Hydrants
Service Request Available
Report / Request Removal of Graffiti on Fire Hydrant
Service Request Available
Investigate Leaking Hydrant
Service Request Available
Investigate Missing Fire Hydrant Cap
Service Request Available
Investigate Leaning / Damaged Fire Hydrant
Service Request Available
Investigate No Visible Fire Hydrant at Location
Service Request Available
Investigate Open Running Fire Hydrant
Service Request Available
Investigate Missing or Damaged Fire Hydrant Reflectors
Maintenance/Repair Requests Due to Utility Work
Service Request Available
General Repair Due to Utility Work
Service Request Available
Report Water Meter Leak
Service Request Available
Investigate Round Rattling Cover on Manhole
Sewer
Service Request Available
Investigate Sewer Stoppage at Residential Property
Service Request Available
Investigate Sewer Odors
Service Request Available
Investigate Sewer Stoppage Overflow
Service Request Available
Investigate Sewer Blockage
Water
Service Request Available
Investigate Missing Valve Cover
Service Request Available
Investigate Leaking Water Valve
Service Request Available
Investigate Cannot Turn Off Water
Service Request Available
Water Line Out of Water
Service Request Available
Water Meter
Information Available
Water Conservation Measures
Service Request Available
Flooding
Service Request Available
Clean Drain Inlet
Service Request Available
Investigate Damage to Service Line
Service Request Available
Investigate Exposed Service Line
Service Request Available
Investigate Raised Round Manhole Cover
Service Request Available
Investigate High Pressure on Service Line
Service Request Available
Investigate Leaking Water Service Line
Service Request Available
Investigate Bad Taste in Drinking Water
Service Request Available
Investigate Debris and Particles in Drinking Water
Service Request Available
Investigate Color Reported in Drinking Water
Service Request Available
Investigate and Test Water Quality for Odors in Drinking Water
Service Request Available
Water / Wastewater / Drainage Billing
Service Request Available
Investigate Leaking Meter
Service Request Available
Investigate Minor Water Line Break