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Houston 311 Service Request
Index |
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Use this index to help you
report an issue or problem, request a service, or file a complaint by
clicking on the Service Request link. Updated 3/1/2016 |
Link to form or email |
Calendar
Days to Complete |
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(* Working
Days) |
A |
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Air Quality |
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Air Pollution, Outdoor |
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60 |
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Animals |
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Dead Animal Collection from City Street or Curb |
311@houstontx.gov |
4 |
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Live Animal in Storm Sewer |
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15 |
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Apartments |
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Building Concern in a Multi-Family Habitation |
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7 |
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Code Violation Report for Multi-Family Housing with 3 or More
Units |
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7 |
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Landlord Violation in a Multi-Family Habitation |
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7 |
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Unregulated Boarding House |
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365* |
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Unsafe Boarding House |
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365* |
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B |
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Ballfield |
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Ballfield Dugout Repair |
311@houstontx.gov |
42 |
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Ballfield Maintenance and Repairs |
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14 |
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Litter to be Picked Up in a City Park |
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14 |
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Building Break-in at a City Park |
311@houstontx.gov |
4 |
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Birth Certificates |
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Birth Certificate |
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7 |
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Boarding House |
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Unregulated Boarding House |
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365* |
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Unsafe Boarding House |
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365* |
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Bridges |
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Graffiti Removal |
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30* |
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Maintenance/Repair |
311@houstontx.gov |
30 |
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Buildings |
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Building Concern in a Multi-Family Habitation |
7 |
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Code Violation |
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7 |
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Code Violation Report for Multi-Family Housting with 3 or More
Units |
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7 |
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Dangerous Building Open and Vacant |
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365* |
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Graffiti Report regarding Private Residential or Commercial
Property |
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30* |
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Permit Violation |
311@houstontx.gov |
7 |
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Sign Violations on Private or Commercial Property |
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7 |
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Unregulated Boarding House |
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365* |
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Unsafe Boarding House |
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365* |
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Violation of the Minimum Standards Housing Code for Single
Family Buildings |
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365* |
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C |
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Capital Improvement Projects |
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City Projects Concerns that Affect at Least One City Block |
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7 |
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Current or Future Project Plans by Area |
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7 |
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Current Status of a CIP Project |
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7 |
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New Capital Improvement Project Request |
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90 |
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Certificates |
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Birth Certificates |
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7 |
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Death Certificates |
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7 |
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Citizen Complaint |
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Alley Repair Request Due to Utility Work |
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20 |
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Complaint on a 311 City Employee |
311@houstontx.gov |
14 |
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Complaint Regarding a City Vehicle |
311@houstontx.gov |
30 |
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Complaint Regarding a City Employee |
311@houstontx.gov |
14 |
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Complaint Regarding a Vehicle for Hire |
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14 |
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Complaint Regarding Driver or Vehicle Assigned to Solid Waste
Management |
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5 |
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Complaint Regarding Driver or Vehicle Assigned to Public Works
and Engineering Dept |
311@houstontx.gov |
14 |
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Driveway Repair due to Utility Work |
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20 |
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General Repair Due to Utility Work |
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20 |
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Junk/Inoperable Vehicle |
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365* |
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Landscaping due to Utility Work |
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20 |
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Mailbox Repair Due to Utility Work |
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20 |
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Nuisance on Property - Trash, Substances, Weeds |
180* |
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Parking Lot Repair Request Due to Utility Work |
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20 |
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Pothole |
Next Business Day |
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Private Property Damage Caused by a City Project |
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7 |
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Property Damage Caused by SWM Employee or Vehicle |
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30 |
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Sidewalk Repair Due to Utility Work |
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20 |
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Sidewalk Repairs |
311@houstontx.gov |
15 |
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Street Light Repair |
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Top Soil Landscaping Due to Utility Work |
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20 |
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Code Violations |
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Code Violation Report for Multi-Family Housing with 3 or More
Units |
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7 |
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Construction Code Violation |
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7 |
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Sign Violations on Private or Commercial Property |
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7 |
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Violation of the Minimum Standards Housing Code for Single
Family Buildings |
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365* |
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D |
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Dangerous Buildings/Property |
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Code Violation |
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7 |
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Code Violation Report for Multi-Family Housing with 3 or More
Units |
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7 |
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Dangerous Building Open and Vacant |
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365* |
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Neighborhood Danger or Nuisance |
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180* |
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Unsafe Boarding House |
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365* |
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Violation of the Minimum Standards Housing Code for Single
Family Buildings |
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365* |
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Death Certificates |
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Death Certificate |
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7 |
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Ditches |
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Clean Off Road Ditch |
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60 |
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Damage or Encroachment in Ditch |
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7 |
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Evaluate Roadside Ditch for Poor Drainage |
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60 |
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Remove Debris from Cuvert/Pipe Under Driveway/Street |
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60 |
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Drainage |
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Clean Storm Sewer Drain Inlet |
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60 |
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Dumping in Drainage System |
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30 |
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Evaluate Roadside Ditch for Poor Drainage |
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60 |
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Install Culvert /Pipe under Driveway |
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60 |
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Install Drain Inlet |
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60 |
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Missing Inlet Cover |
15 |
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Missing Storm Sewer Manhole Cover |
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15 |
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Repair Drain Inlet |
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60 |
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Repair Storm Sewer Manhole |
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60 |
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Reset Shifted Inlet Cover |
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15 |
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Reset Shifted Storm Sewer Manhole Cover |
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15 |
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Round Rattling Cover on Manhole |
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15 |
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Stagnant water or deposit of any foul/decaying substance on
property |
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180* |
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Storm Sewer Inspection |
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60 |
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Storm Sewer Odor |
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60 |
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Drainage Billing Inquiry and Review Request |
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14 |
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Water Standing on Street, Will Not Drain |
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30 |
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Dumping |
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Dumping in Ditch or Inlet |
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30 |
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Dumping in Gully, Stream or Bayou |
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60 |
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Pick Up Trash Dumped on City Property or Illegal Dumpsite |
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30 |
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Nuisance on Property - Trash, Substances, Weeds |
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180* |
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E |
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Electric |
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Electrical Hazard in a City Park |
311@houstontx.gov |
4 |
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Employee Complaint |
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Complaint on a 311 City Employee |
311@houstontx.gov |
14 |
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Complaint Regarding Driver or Vehicle Assigned to Solid Waste
Management |
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5 |
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Complaint Regarding Driver or Vehicle Assigned to Public Works
and Engineering Dept |
311@houstontx.gov |
14 |
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Evacuations |
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Transportation Request (Metro) |
311@houstontx.gov |
3 |
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Transportation for Persons with Specific Medical Conditions |
311@houstontx.gov |
3 |
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F |
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Fire Hydrants |
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Leaking Hydrant |
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22 |
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Leaning / Damaged Fire Hydrant |
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22 |
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Missing Fire Hydrant Cap |
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22 |
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Missing or Damaged Fire Hydrant Reflectors |
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22 |
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No Visible Fire Hydrant at Location |
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22 |
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No Water |
311@houstontx.gov |
22 |
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Open Running Fire Hydrant |
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22 |
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Flooding |
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Clean Storm Sewer Drain Inlet |
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60 |
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Evaluate Roadside Ditch for Poor Drainage |
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60 |
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Flooding |
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3 |
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Water Standing on Street, Will Not Drain |
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30 |
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G |
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Garbage |
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Add an Additional Trash Can or Cart |
311@houstontx.gov |
7 |
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Apply for Back Door Collections Due to Physical Limitations |
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30 |
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Cancel Add a Can or Cart |
311@houstontx.gov |
20 |
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Cancel Automated Recycling for Business |
311@houstontx.gov |
30 |
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Cancel Non Residentail Garbage Collection |
311@houstontx.gov |
30 |
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Cancel Participaton in Recycling Program (Pick-up cart only, do
not pick up bins) |
311@houstontx.gov |
7 |
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Clean -up Trash or Fluids from Solid Waste Vehicle |
311@houstontx.gov |
4 |
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Container Placement Issue |
311@houstontx.gov |
10 |
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Debris or Sand Removal from Street |
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15 |
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Debris Removal from Cuvert/Pipe Under Driveway/Street |
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60 |
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Dumping in Ditch or Inlet |
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30 |
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Dumping in Gully, Stream or Bayou |
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60 |
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Dumpster Complaint |
311@houstontx.gov |
30 |
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Dumpster Permit Violation |
311@houstontx.gov |
30 |
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Heavy Trash Violation |
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25* |
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Litter Removal From Esplanade/Median |
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14 |
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Litter to be Picked Up in a City Park |
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14 |
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Missed Garbage Collection |
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4 |
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Missed Heavy Trash Pick-up |
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7 |
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Missed Recycling Collection |
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4 |
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Missed Yard Waste Collection |
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4 |
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Neighborhood Danger or Nuisance |
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180* |
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New Non Residential Garbage Collection (up to 3 containers
allowed) |
311@houstontx.gov |
21 |
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New Recycling Participation and Provide Container |
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14 |
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New Resident Container |
311@houstontx.gov |
7 |
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Nuisance on Property - Trash, Substances, Weeds |
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180* |
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Pick-up Schedule and Other Trash Facts |
311@houstontx.gov |
7 |
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Remove Boxes and Other Moving Supplies After Move-In |
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7 |
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Repair or Replace a Recycling Bin |
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14 |
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Repair or Replace a Recycling Cart |
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14 |
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Repair or Replace Damaged or Missing Container |
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10 |
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Request a New Recycling Bin |
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14 |
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Request a New Recycling Cart |
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14 |
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Request Litter Removal from a City Park |
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14 |
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Schedule Neighborhood Clean-up |
311@houstontx.gov |
10 |
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Start New Automated Recycling for Business |
311@houstontx.gov |
10 |
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Graffiti Removal |
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ATT Property |
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30* |
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Bridges |
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30* |
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CenterPoint Property |
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30* |
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City Buildings and other City Property |
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30* |
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City Parks |
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30* |
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Fire Hydrants |
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30* |
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Harris County Flood Control District Property |
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30* |
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HISD Property |
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30* |
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METRO Property |
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30* |
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Private Residential or Commercial Property |
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30* |
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Rail Road Property |
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30* |
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Street or Curb |
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30* |
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Toll Road Authority Property |
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30* |
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TXDoT Property |
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30* |
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H |
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Housing, Boarding |
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Unregulated Boarding House |
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365* |
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Unsafe Boarding House |
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365* |
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Housing, Multifamily |
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Code Violation Report for Multi-Family Housing with 3 or More
Units |
7 |
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Landlord Violation in a Multi-Family Habitation |
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7 |
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Report a Building Concern in a Multi-Family Habitation |
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7 |
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Housing, Single Family |
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Apply for Back Door Garbage Collections Due to Physical
Limitations |
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30 |
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Sewer Stoppage at Residential Property |
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1 |
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Violation of the Minimum Standards Housing Code for Single
Family Buildings |
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365* |
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I |
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Inspections |
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Storm Sewer Inspection |
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60 |
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J |
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K |
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L |
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Lights |
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 |
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Broken/Burned Out Lights in a City Park |
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20 |
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Flashing Beacon Repair |
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3 |
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Flashing School Beacon New |
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30 |
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Freeway Lights Out |
311@houstontx.gov |
3 |
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Lights Out Under Bridge |
311@houstontx.gov |
3 |
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Street Light Repair |
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New Street Light Application |
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3 |
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M |
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Multifamily Housing |
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Building Concern in a Multi-Family Habitation |
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7 |
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Code Violation Report for Multi-Family Housing with 3 or More
Units |
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7 |
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Landlord Violation in a Multi-Family Habitation |
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7 |
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Unregulated Boarding House |
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365* |
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Unsafe Boarding House |
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365* |
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N |
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Neighborhoods/ Communities |
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Alley Repair Request Due to Utility Work |
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20 |
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Building Code Violation |
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7 |
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Building Concern in a Multi-Family Habitation |
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7 |
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City Tree Removal in ROW, Esplanade or City Park under Normal
Conditions |
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180 |
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Construction Code Violation |
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7 |
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Code Violation Report for Multi-Family Housing with 3 or More
Units |
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7 |
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Current or Future Project Plans by Area |
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7 |
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Damage or Encroachment of ROW, Driveway, Sidewalk or Ditches |
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7 |
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Dangerous Building Open and Vacant |
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365* |
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Flashing Beacon Repair |
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3 |
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Flashing School Beacon New |
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30 |
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Graffiti Report regarding Fire Hydrants |
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30* |
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Graffiti Report regarding Private Residential or Commercial
Property |
|
30* |
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Graffiti Report regarding Street or Curb |
|
30* |
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Heavy Trash Violation |
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25* |
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Junk/Inoperable Vehicle |
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365* |
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Landlord Violation in a Multi-Family Habitation |
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7 |
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Neighborhood Danger or Nuisance |
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180* |
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Nuisance on Property - Trash, Substances, Weeds |
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180* |
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Schedule Neighborhood Clean-up |
311@houstontx.gov |
10 |
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Sidewalk Repair Due to Utility Work |
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20 |
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Sidewalk Repairs |
311@houstontx.gov |
15 |
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Sign Violations on Private or Commercial Property |
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7 |
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Street Light Repair |
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Traffic Management Issues |
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3 |
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Traffic School Coordination Issues |
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