Houston 311 Service Request Index
	Use this index to help you report an issue or problem, request a service, or file a complaint by clicking on the Service Request link. Updated 3/1/2016	Link to form or email	Calendar Days to Complete
			(* Working Days)
A
Air Quality
	Air Pollution, Outdoor		60
Animals
	Dead Animal Collection from City Street or Curb	311@houstontx.gov	4
	Live Animal in Storm Sewer		15
Apartments
	Building Concern in a Multi-Family Habitation		7
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Landlord Violation in a Multi-Family Habitation		7
	Unregulated Boarding House		365*
	Unsafe Boarding House		365*
B
Ballfield
	Ballfield Dugout Repair	311@houstontx.gov	42
	Ballfield Maintenance and Repairs		14
	Litter to be Picked Up in a City Park		14
	Building Break-in at a City Park	311@houstontx.gov	4
Birth Certificates
	Birth Certificate		7
Boarding House
	Unregulated Boarding House		365*
	Unsafe Boarding House		365*
Bridges
	Graffiti Removal		30*
	Maintenance/Repair	311@houstontx.gov	30
Buildings
	Building Concern in a Multi-Family Habitation		7
	Code Violation		7
	Code Violation Report for Multi-Family Housting with 3 or More Units		7
	Dangerous Building Open and Vacant		365*
	Graffiti Report regarding Private Residential or Commercial Property		30*
	Permit Violation	311@houstontx.gov	7
	Sign Violations on Private or Commercial Property		7
	Unregulated Boarding House		365*
	Unsafe Boarding House		365*
	Violation of the Minimum Standards Housing Code for Single Family Buildings		365*
C
Capital Improvement Projects
	City Projects Concerns that Affect at Least One City Block		7
	Current or Future Project Plans by Area		7
	Current Status of a CIP Project		7
	New Capital Improvement Project Request		90
Certificates
	Birth Certificates		7
	Death Certificates		7
Citizen Complaint
	Alley Repair Request Due to Utility Work		20
	Complaint on a 311 City Employee	311@houstontx.gov	14
	Complaint Regarding a City Vehicle	311@houstontx.gov	30
	Complaint Regarding a City Employee	311@houstontx.gov	14
	Complaint Regarding a Vehicle for Hire		14
	Complaint Regarding Driver or Vehicle Assigned to Solid Waste Management		5
	Complaint Regarding Driver or Vehicle Assigned to Public Works and Engineering  Dept	311@houstontx.gov	14
	Driveway Repair due to Utility Work		20
	General Repair Due to Utility Work		20
	Junk/Inoperable Vehicle		365*
	Landscaping due to Utility Work		20
	Mailbox Repair Due to Utility Work		20
	Nuisance on Property - Trash, Substances, Weeds		180*
	Parking Lot Repair Request Due to Utility Work		20
	Pothole		Next Business Day
	Private Property Damage Caused by a City Project		7
	Property Damage Caused by SWM Employee or Vehicle		30
	Sidewalk Repair Due to Utility Work		20
	Sidewalk Repairs	311@houstontx.gov	15
	Street Light Repair
	Top Soil Landscaping Due to Utility Work		20
Code Violations
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Construction Code Violation		7
	Sign Violations on Private or Commercial Property		7
	Violation of the Minimum Standards Housing Code for Single Family Buildings		365*
D
Dangerous Buildings/Property
	Code Violation		7
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Dangerous Building Open and Vacant		365*
	Neighborhood Danger or Nuisance		180*
	Unsafe Boarding House		365*
	Violation of the Minimum Standards Housing Code for Single Family Buildings		365*
Death Certificates
	Death Certificate		7
Ditches
	Clean Off Road Ditch		60
	Damage or Encroachment in Ditch		7
	Evaluate Roadside Ditch for Poor Drainage		60
	Remove Debris from Cuvert/Pipe Under Driveway/Street		60
Drainage
	Clean Storm Sewer Drain Inlet		60
	Dumping in Drainage System		30
	Evaluate Roadside Ditch for Poor Drainage		60
	Install Culvert /Pipe under Driveway		60
	Install Drain Inlet		60
	Missing Inlet Cover		15
	Missing Storm Sewer Manhole Cover		15
	Repair Drain Inlet		60
	Repair Storm Sewer Manhole		60
	Reset Shifted Inlet Cover		15
	Reset Shifted Storm Sewer Manhole Cover		15
	Round Rattling Cover on Manhole		15
	Stagnant water or deposit of any foul/decaying substance on property		180*
	Storm Sewer Inspection		60
	Storm Sewer Odor		60
	Drainage Billing Inquiry and Review Request		14
	Water Standing on Street, Will Not Drain		30
Dumping
	Dumping in Ditch or Inlet		30
	Dumping in Gully, Stream or Bayou		60
	Pick Up Trash Dumped on City Property or Illegal Dumpsite		30
	Nuisance on Property - Trash, Substances, Weeds		180*
E
Electric
	Electrical Hazard in a City Park	311@houstontx.gov	4
Employee Complaint
	Complaint on a 311 City Employee	311@houstontx.gov	14
	Complaint Regarding Driver or Vehicle Assigned to Solid Waste Management		5
	Complaint Regarding Driver or Vehicle Assigned to Public Works and Engineering Dept	311@houstontx.gov	14
Evacuations
	Transportation Request (Metro)	311@houstontx.gov	3
	Transportation for Persons with Specific Medical Conditions	311@houstontx.gov	3
F
Fire Hydrants
	Leaking Hydrant		22
	Leaning / Damaged Fire Hydrant		22
	Missing Fire Hydrant Cap		22
	Missing or Damaged Fire Hydrant Reflectors		22
	No Visible Fire Hydrant at Location		22
	No Water	311@houstontx.gov	22
	Open Running Fire Hydrant		22
Flooding
	Clean Storm Sewer Drain Inlet		60
	Evaluate Roadside Ditch for Poor Drainage		60
	Flooding		3
	Water Standing on Street, Will Not Drain		30
G
Garbage
	Add an Additional Trash Can or Cart	311@houstontx.gov	7
	Apply for Back Door Collections Due to Physical Limitations		30
	Cancel Add a Can or Cart	311@houstontx.gov	20
	Cancel Automated Recycling for Business	311@houstontx.gov	30
	Cancel Non Residentail Garbage Collection	311@houstontx.gov	30
	Cancel Participaton in Recycling Program (Pick-up cart only, do not pick up bins)	311@houstontx.gov	7
	Clean -up Trash or Fluids from Solid Waste Vehicle	311@houstontx.gov	4
	Container Placement Issue	311@houstontx.gov	10
	Debris or Sand Removal from Street		15
	Debris Removal from Cuvert/Pipe Under Driveway/Street		60
	Dumping in Ditch or Inlet		30
	Dumping in Gully, Stream or Bayou		60
	Dumpster Complaint	311@houstontx.gov	30
	Dumpster Permit Violation	311@houstontx.gov	30
	Heavy Trash Violation		25*
	Litter Removal From Esplanade/Median		14
	Litter to be Picked Up in a City Park		14
	Missed Garbage Collection		4
	Missed Heavy Trash Pick-up		7
	Missed Recycling Collection		4
	Missed Yard Waste Collection		4
	Neighborhood Danger or Nuisance		180*
	New Non Residential Garbage Collection (up to 3 containers allowed)	311@houstontx.gov	21
	New Recycling Participation and Provide Container		14
	New Resident Container	311@houstontx.gov	7
	Nuisance on Property - Trash, Substances, Weeds		180*
	Pick-up Schedule and Other Trash Facts	311@houstontx.gov	7
	Remove Boxes and Other Moving Supplies After Move-In		7
	Repair or Replace a Recycling Bin		14
	Repair or Replace a Recycling Cart		14
	Repair or Replace Damaged or Missing Container		10
	Request a New Recycling Bin		14
	Request a New Recycling Cart		14
	Request Litter Removal from a City Park		14
	Schedule Neighborhood Clean-up	311@houstontx.gov	10
	Start New Automated Recycling for Business	311@houstontx.gov	10
Graffiti Removal
	ATT Property		30*
	Bridges		30*
	CenterPoint Property		30*
	City Buildings and other City Property		30*
	City Parks		30*
	Fire Hydrants		30*
	Harris County Flood Control District Property		30*
	HISD Property		30*
	METRO Property		30*
	Private Residential or Commercial Property		30*
	Rail Road Property		30*
	Street or Curb		30*
	Toll Road Authority Property		30*
	TXDoT Property		30*
H
Housing, Boarding
	Unregulated Boarding House		365*
	Unsafe Boarding House		365*
Housing, Multifamily
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Landlord Violation in a Multi-Family Habitation		7
	Report a Building Concern in a Multi-Family Habitation		7
Housing, Single Family
	Apply for Back Door Garbage Collections Due to Physical Limitations		30
	Sewer Stoppage at Residential Property		1
	Violation of the Minimum Standards Housing Code for Single Family Buildings		365*
I
Inspections
	Storm Sewer Inspection		60
J
K
L
Lights
	Broken/Burned Out Lights in a City Park		20
	Flashing Beacon Repair		3
	Flashing School Beacon New		30
	Freeway Lights Out	311@houstontx.gov	3
	Lights Out Under Bridge	311@houstontx.gov	3
	Street Light Repair
	New Street Light Application		3
M
Multifamily Housing
	Building Concern in a Multi-Family Habitation		7
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Landlord Violation in a Multi-Family Habitation		7
	Unregulated Boarding House		365*
	Unsafe Boarding House		365*
N
Neighborhoods/ Communities
	Alley Repair Request Due to Utility Work		20
	Building Code Violation		7
	Building Concern in a Multi-Family Habitation		7
	City Tree Removal in ROW, Esplanade or City Park under Normal Conditions		180
	Construction Code Violation		7
	Code Violation Report for Multi-Family Housing with 3 or More Units		7
	Current or Future Project Plans by Area		7
	Damage or Encroachment of ROW, Driveway, Sidewalk or Ditches		7
	Dangerous Building Open and Vacant		365*
	Flashing Beacon Repair		3
	Flashing School Beacon New		30
	Graffiti Report regarding Fire Hydrants		30*
	Graffiti Report regarding Private Residential or Commercial Property		30*
	Graffiti Report regarding Street or Curb		30*
	Heavy Trash Violation		25*
	Junk/Inoperable Vehicle		365*
	Landlord Violation in a Multi-Family Habitation		7
	Neighborhood Danger or Nuisance		180*
	Nuisance on Property - Trash, Substances, Weeds		180*
	Schedule Neighborhood Clean-up	311@houstontx.gov	10
	Sidewalk Repair Due to Utility Work		20
	Sidewalk Repairs	311@houstontx.gov	15
	Sign Violations on Private or Commercial Property		7
	Street Light Repair
	Traffic Management Issues		3
	Traffic School Coordination Issues