Houston 3-1-1

Houston's non-emergency online service directory and service request site.
Please call 311 or 713.837.0311 to submit a service request, or submit online below.
* New Municipal Courts Kiosks are located inside the HPD substations located at
     2855 Bay Area Blvd in Clear Lake and at 3915 Rustic Woods in Kingwood.

* Test drive our new 311 Mobile Website on your desktop; it is fully functional.
* Public Notice Ė TCEQ MCL Coliform Violation Notices. English and Spanish available.

311 Links

For live assistance including TTY callers, dial 311. Some mobile phone users or persons outside the Houston area may need to dial 713.837.0311.




Now Available . .

311 Smartphone App
iPhone and Android


311 QR Code Graphic


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  • Houston PWE Water Main Outages RSS Feed 311 Call Center Announcements
    Houston PWE Water Main Outages RSS Feed PWE Reported Water Main Outages


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Houston 311 Call Center

Live Web Announcements

Video and Photo Archives


Events and Live Feeds

click here For Pop-Up video


View the Houston 311 Call Center's Live Webcam, online slide show or current "How-To" 311 video tutorials.



311 Historical Data Reports

(click on link below; or right click, "Save target as...")


Current Month  (piped)

2011  (piped)

2012  (piped)

2013  (piped)

2014  (piped)

2015  (piped)

(data is updated nightly)


Coming Soon

Real-time 311 Caller Wait Time

Displayed on the 311 Home Page

    Service Request Instructions

Having difficulty entering an address on the online service request site, try the helpful tips page.

To access City department and online service requests, click on the categories to the left, or search the full service directory menu via the Info Index.

If you donít find any category on this site for your specific service request, please click on the "Email 311" link to your left.