Houston's non-emergency online service directory and service request site.
Please call 311 or 713.837.0311 to submit a service request, or submit online below.
* New Municipal Courts Kiosks are located inside the HPD substations located at
2855 Bay Area Blvd in Clear Lake and at 3915 Rustic Woods in Kingwood.
* Test drive our new 311 Mobile Website on your desktop; it is fully functional.
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For live assistance including TTY callers, dial 311. Some mobile phone users or persons outside the Houston area may need to dial 713.837.0311.
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Residential & Commercial Building Permits, Neighborhood Protection
Park Maintenance, Trees & Tree Planting, Esplanade, Right of Way & Median Maintenance, Public Pools and Water Parks, Park Safety, Park Event Permits
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View the Houston 311 Call Center's Live Webcam, online slide show or current "How-To" 311 video tutorials.
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Service Request Instructions
Having difficulty entering an address on the online service request site, try the helpful tips page.
To access City department and online service requests, click on the categories to the left, or search the full service directory menu via the Info Index.
If you donít find any category on this site for your specific service request, please click on the "Email 311" link to your left.