Welcome to Houston 311.
Houston's non-emergency online service directory and service request site.
Please call 311 or 713.837.0311 to submit a service request, or submit online below.
Test drive our new 311 Mobile Website on your desktop; it is fully functional.
- Submit a Service Request
- Track Your Service Request
- Water Conservation Measures
- How to Use This Site
- Take Our Website Survey
- Complete Index of City Functions (Alphabetized)
- About Houston's 311 Dept.
- Email 311
For live assistance including TTY callers, dial 311. Some mobile phone users or persons outside the Houston area may need to dial 713.837.0311.
311 Smartphone App
iPhone and Android
Adopt a Pet, Pet Licensing, Donate to BARC, Volunteer at BARC, Report a Problem, Dead Animal Pickup
Houston Television, Voting, Mayor's Office, Personal Records (e.g., Births, Deaths & Marriages)
Trash, Recycling, Yard Waste, Trash in Public/Dumping, Graffiti Removal
Neighborhood Protection, Veteran's Affairs, Air & Water Quality, Birth & Death Certificates
Municipal Courts, Franchise Fees, Transportation Fees, Code Enforcement Permits, Commercial Permits, and State of Texas General Tax information.
Residential & Commercial Building Permits, Neighborhood Protection
Park Maintenance, Trees & Tree Planting, Esplanade, Right of Way & Median Maintenance, Public Pools and Water Parks, Park Safety, Park Event Permits
Signs & Signals, Maintenance & Repairs, Parking, Parking Violations, Driving, Public Transportation, Bikes, Taxis, Capital Improvement Projects
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Houston 311 Call Center
Live Web Announcements
Video and Photo Archives
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View the Houston 311 Call Center's Live Webcam, online slide show or current "How-To" 311 video tutorials.
311 Historical Data Reports
(click on link below; or right click, "Save target as...")
Real-time 311 Caller Wait Time
Displayed on the 311 Home Page
12 Most Popular Service Requests
Service Request Instructions
Having difficulty entering an address on the online service request site, try the helpful tips page.
To access City department and online service requests, click on the categories to the left, or search the full service directory menu via the Info Index.
If you donít find any category on this site for your specific service request, please click on the "Email 311" link to your left.